AUTOMATED INTELLIGENT ENGAGEMENT
Today, customer engagement is more challenging than ever. Customers expect their interactions with your business to be personalized and relevant. They want an experience that demonstrates your awareness of their activities with your business. The key is sending the right message, at the right time using the
right communication channel.
Customer Engagement is the process of planning, implementing, optimizing,
and automating touch points throughout the customer journey to drive a better
overall customer experience.
Traditional communication channels are no longer sufficient to meet your customers’ expectations. To thrive in this digital era, you need to connect with customers on whatever device they are using. If you are not communicating with your customers in the way they want and responding to them in real-time, you risk losing them.
Customer Engagement delivers incredible value in two specific categories.
1. It drives more efficient revenue growth.
2. Standardizes & improves the customer experience.
It’s critical for the survival of any business to drive revenue growth in the most efficient way possible. Customer Engagement can empower your business to do just that with data-driven results. Stop relying on antiquated methods that require human interaction and start using automated intelligent processes to drive consistent results.
Remember however, that revenue isn’t the only thing that matters. You want customers that love being your customers. This platform can help you deliver a best in class customer experience.
By implementing the right technology, you can spend less time worrying about your customer's experience and more time focusing on what you do best.
Start using the power of intelligent automated engagement to monitor and communicate with clients when they complete certain activities with your business. By bringing all the key touch points into streamlined workflows you can begin to deliver a higher level of customer experience.
A Customer Engagement Platform is a platform that enables intelligent, orchestrated customer engagement activities to be built, automated, and sent in a way that delivers a set of predetermined outcomes. These messages are triggered based upon customer intelligence that is gathered from the activities these customers have with your organization.
Gives each customer the ability to select their own preferences. These preferences will determine the communication channel priority.
Allows custom campaigns to be built out. These campaigns can range from blast campaigns, keyword, auto responders, and drip campaigns.
UNIFIED MESSAGING ENGINE
Sends out individual or group messages via Email, SMS, MMS, What’s App, Line, Telegram, Facebook Messenger or other types of messaging apps. Tracks message delivery rates, and routes all replies to a central dashboard for easy follow up.
The customer webhook listens to your back-office for events that pertain to the independent reps' business activities. Messages can be automatically triggered off these events.
Seamlessly integrates into your current back-office software through robust API. Two-way API communication allows real-time updates on both ends.
REPORTS & ANALYTICS
Tracks all messages and any activities related to the messages and stores that data into an easy to understand reporting engine. This allows for measuring success and optimizing campaigns on the fly.