RIGHT MESSAGE RIGHT TIME RIGHT CHANNEL
With ever changing technologies, modern companies have realized that messaging has become an acceptable and essential way to communicate with customers. Messaging can help companies build strong, personal, and lasting customer relationships.
Integrating messaging into your customer experience is easy and it's what your customers expect.
Traditional communication channels are no longer sufficient to meet your customers’ expectations. To thrive in this digital era, you need to connect with customers on whatever device they are using. If you are not communicating with your customers in the way they want and responding to them in real-time, you risk losing them.
Unified messaging technology can deliver a number of benefits for an enterprise.
1. Cost Savings
Streamlining all messaging administration consolidates the infrastructure into one place, saving money for the enterprise.
2. Efficient Communication
Employees can communicate more efficiently with customers by having access to all communication types and being able to use the method that will reach the given customer.
3. Receive Messages Anywhere
Unified messaging provides alternative methods of accessing messages. Customers can set personal preferences to get messages through the means they wish to use for communication.
A Messaging Engine is an engine that enables an enterprise to send out individual or group messages via email, email-to-text, SMS, MMS, App-to-App Chat, or other types of messaging.
Seamlessly integrates into your current CRM or Back-Office software through robust API.
Two-way API communication allows real-time updates on both ends.
Each customer has the ability to select their own preferences, in the CRM, back-office software or ZipLingo dashboard. These preferences will determine the priority and method of communication delivery.
The engine automatically fires messages based on notifications, keyword triggers, or automated pre-built campaigns through the messaging channel customers have selected in their preferences.
The engine tracks all messages for delivery, reply, error, and link tracking information.